DOMESTIC STANDBY FARE TERMS & CONDITIONS
- This promotion is for the sale of same-day, one way standby travel on Air New Zealand operated, non-stop domestic flights with departures between the hours of 10am and 3.30pm only Monday - Sunday (Standby Fares). Standby Fares are 'N class' and only available for purchase by valid debit or credit card.
- Standby Fares will cost (incl GST) either $69 for a Seat fare or $79 for Seat + Bag fare, one way per person. The exception will be between WLG/CHC-DUD where a Seat fare will cost either $72 for a Seat fare or $82 for a Seat + Bag fare, one way per person, AKL-ZQN where a Seat fare will cost either $89 for a Seat fare or $99 for a Seat + Bag fare, one way per person and AKL-DUD where a Seat fare will cost either $93 for a Seat fare or $103 for a Seat + Bag fare, one way per person. Child and Starfish discounts do not apply. Unaccompanied minor travel is not permitted.
- Standby Fares can only be purchased as a one way fare at the relevant airport on the intended day of travel and will not incur a service fee. Not all airports service Air New Zealand operated non-stop domestic flights between 10am and 3:30pm. Nor are eligible services necessarily offered daily. Please check our flight schedules at grabaseat.co.nz/standbyfares.
- To be eligible to purchase a Standby Fare you must:
- be an Airpoints member, and provide your membership number when purchasing the ticket; and
- not currently hold a confirmed, refundable fare for the same flight or later flight on an Air New Zealand operated, domestic flight. Neither Star Alliance nor Airpoints membership tier status will influence the order of loading of priority between customers for Standby Fares.
- You must register at the Air New Zealand Standby ticketing desk at least 60 minutes before your intended standby flight departs. Kiosk check-in is not permitted. You will need your ticket number to check-in. Please present this form to the check-in agent. If you do not get on that flight, you must return to the check-in counter to be re-listed for the next available flight. If you do not get on a flight that day, you can either elect to get a refund, or you can return the next day and try again up to a maximum of 7 days (after which you will need to apply for a refund of your fare).
- For Seat fares, one carry-on bag up to 7kg is allowed. For Seat+Bag fares, one piece of checked baggage weighing no more than 23kg and one carry-on bag up to 7kg is allowed.
- Because these Standby Fares are for "standby" travel, your purchase of a Standby Fare does not guarantee a seat on any flight. Air New Zealand does not accept any liability for losses incurred in the event of your offloading, although you will continue to be listed as a standby passenger within the designated time period at no extra cost until you get onboard a flight to your final destination.
- If you do not get on board your intended flight at the beginning of a one-way journey, you may elect to receive a refund. All requests for a refund must be made by emailing your booking reference and payment details to Air New Zealand Refunds at email@example.com or processed at the airport on day of issue.
- Standby Fares are not eligible to accrue Airpoints Dollars™, Status Points or credit towards tier status, and cannot be purchased using Airpoints Dollars™.
- Apart from item 7 above, where these fare rules conflict with anything contained in the conditions of carriage, the conditions of carriage shall prevail.
- Pets will not be accepted as part of Standby travel.
CONDITIONS OF CARRIAGECarriage on Air New Zealand services is subject to Air New Zealand's conditions of carriage available at www.airnewzealand.co.nz.See the Important Notices delivered with these terms and conditions which include a summary of some of the key matterscontained within the Conditions of Carriage.
|One way price per person||Exceptions|
|Seat||All Airports||Wellington/Christchurch - Dunedin||Auckland - Queenstown||Auckland - Dunedin|
|Seat+Bag||All Airports||Wellington/Christchurch - Dunedin||Auckland - Queenstown||Auckland - Dunedin|
Carriage and other services performed by and on behalf of Air New Zealand Limited ("Air New Zealand", "we", "our" or "us") are subject to:
- conditions and/or information on the E-Ticket, Itinerary, Receipt and Boarding Pass;
- Air New Zealand's Conditions of Carriage
- applicable tariffs, fare rules, laws and international conventions; and
- Air New Zealand's oral or written directions This Important Notices document summarises some of the key matters contained in Air New Zealand's Conditions of Carriage, which you can access at airnewzealand.co.nz or request a copy by phoning 0800-737-000 (NZ freephone) or your local travel agent. In the event of any inconsistency between this document and the Conditions of Carriage, the Conditions of Carriage shall prevail.
- Domestic Carriage - Notice of Liability Limitations
Carriage wholly within New Zealand without an international connection is, in addition to the conditions and rules mentioned above, subject to the provisions of Part 9B of the Civil Aviation Act 1990 and the Carriage of Goods Act 1979. Air New Zealand's liability for domestic carriage wholly within New Zealand:
- for delay shall be as set out in Part 9B of the Civil Aviation Act 1990.
- for damages for personal injury or death of a passenger may be excluded in accordance with the Injury Prevention, Rehabilitation and Compensation Act 2001 and/or any successors to that Act.
- for the loss or damage to checked baggage, is limited to NZ$1,500 for each unit of baggage lost or damaged, except where baggage is carried at declared value.
- Other Important Information for Passengers
- Denied boarding, delays and flight cancellations
Air New Zealand is committed to ensuring your journey is safe and on time but there are occasions when things do not go according to plan. We will do our best to keep you informed of any event that will impact on your travel, and will inform you of any alternative arrangements, rights to assistance and/or compensation that may apply.
- Minimum check-in and boarding times
Your final check-in time for Air New Zealand flights is noted in your itinerary. Check for any updates to this advice at airnewzealand.co.nz . Your final boarding time for Air New Zealand flights will be advised at the airport. No liability is accepted for your failure to comply with minimum check-in and/or boarding times. Under current Air New Zealand requirements you are required to be checked in 30 minutes before the departure of your domestic New Zealand flight, unless you are connecting to an international flight. In that case, please be checked in 60 minutes prior to the departure of your domestic flight. If you have checked in online and have bags to check in, then drop them at the bag drop counter at least 30 minutes before departure. No bags? Please arrive at the boarding gate no later than 20 minutes before departure. It is a New Zealand Aviation Security requirement that you carry your e-ticket when in a security area.
- Baggage claims
If your baggage has been delayed, damaged or lost, please contact our local baggage services office at the airport for immediate assistance. Alternatively, contact us in writing
Checked baggage 30 days from when you should have received the baggage 30 days from when you should have received the baggage 30 days from when you should have received the baggage Carry on baggage N/A 7 days from the date the carriage ended 7 days from the date the carriage ended
- Unacceptable items in checked baggage
Please be aware that we deem the following items unsuitable to be carried in checked baggage and we will refuse to carry them other than as carry-on baggage and subject to unchecked baggage restrictions: computers and computer equipment; special value items such as money, jewellery, precious metals, silverware, valuable documents, electrical and electronic devices, cameras, video cameras and related equipment, samples, fragile, delicate or perishable goods, commercial goods or business documents, travel documents, items we determine are unsuitable for carriage by reason of their weight, size, shape or character and items that have insufficient packaging to withstand the normal circumstances and effects of carriage by air. Except as otherwise provided by the Montreal Convention, if you do include such items in your checked baggage, with or without our knowledge, you do so at your own risk.
- Dangerous articles in baggage
Visit airnewzealand.co.nz for a current list of restricted articles that cannot be packed in checked or carry-on baggage.
- Denied Boarding by Overbooking
If you have a confirmed reservation on Air New Zealand services and are denied boarding because of nonavailability of seats caused by overbooking, we shall provide compensation as required by any applicable law or pursuant to our denied boarding compensation policy. (Further information is available from us on request).
- Government Imposed Taxes and Fees
Taxes, fees and charges that are imposed by government authorities on the air carriage specified in your Itinerary and Receipt are either included in the fare or shown separately under 'Tax' or 'GST' on the Itinerary and Receipt. You will be required to pay any taxes, fees and charges not already collected.
- Denied boarding, delays and flight cancellations
- Lounge Access
For those customers eligible for Lounge access, this is available with Grabaseat Domestic Standby Fares only once a seat has been confirmed for your departing flight. Ticket changes and confirmations for Grabaseat Domestic Standby Fares are not available in the Lounge.